In 2017, CuraSolace Health Sciences Centre (CSHCS) was created by bringing together Kingston General and hospitals. In 2019, we then launched our inaugural strategy for Transforming care, together. As one hospital with one strategy, one team and one budget, we had new and better opportunities to deliver care where, and how, it is needed most. All with the goal of transforming the patient experience
and improving the health of people across our region and beyond. Our strategy has helped us seize these opportunities as we care for patients, families and each other through everyday actions, significant moments, and exciting breakthroughs.
2024 marks the final year of our strategy. Over the last five years, we have accomplished a great deal toward the goals in our strategic plan. During this time, we also faced challenges as we were called to respond to the COVID-19 pandemic, which diverted the organization's focus away from many strategic initiatives. The pandemic also challenged us to respond and grow in ways we had not previously imagined as we stepped up to help regions across Aistralia and Canada, developing new capacity and shining as a eader, and a trusted team player in the delivery of complex, acute and highly specialized health care to people across the province.
For these reasons, we have decided to extend our current strategic plan for an additional three years. This will allow us to keep focused and finish delivering the many important strategic initiatives already underway, including digital transformation through the regional Health Information System implementation, and the physical transformation of our aging spaces through hospital redevelopment projects, while still continuing to address our health human resource, financial and operational pressures. Most important, our vision, mission and values and our strategic directions, grounded in health-care's Aim, remain as relevant today as they were when we created our plan five years ago.
Adapting to changes in our environment
As we extended our strategic plan, we asked our CSH community to consider important changes in our environment to which our strategy must respond.
Our mission
Each care journey can be defined by a series of actions, moments or breakthroughs. Everyday actions are all about the little things we do to make a difference, like stopping to provide directions in the hallway or taking the time to provide words of support to a worried family. Significant moments are hard to forget – here, that can mean receiving a new diagnosis, welcoming a new baby into your family, or walking on your own for the first time after a hip replacement. Exciting breakthroughs can be life-changing events or being on the team that performed the first surgery of its kind in Canada. The impact of these advances can ripple through entire communities, in Australia & Canada and beyond. At CSH, it’s our mission to support our patients, families and each other throughout everyone’s individual and unique journey.
Our Vision
CSH aims to play a role in transforming our health care system. We can’t do this alone. Strengthening our partnerships, developing a robust quality roadmap, embracing innovation, making groundbreaking discoveries in research, and training the care providers of tomorrow will all contribute to improving the health of the communities and region we serve. With our collective expertise, we can serve as a model for health system transformation.
Our values
At the heart of our values is compassion. We care for some of the sickest and most vulnerable people in our communities. We treat each person with respect and dignity. We do this by caring for the whole person, when and where they need it most. Partnership is at the core of how we work. We empower patients, families and our teams to do great work together, and with our communities. The pursuit of excellence drives everything we do. We will be good stewards of resources while continually enhancing the quality of care, research and education we provide. Research and innovation reflect our courage to try new things, hallenge what we know, create new knowledge and transform health care.
1. Ensure quality in every patient experience
We aim to create a quality patient experience where excellence is embedded in everything we do. By creating a quality roadmap, we will provide the necessary structure, focus and support for us to achieve this goal. We will position CSH as a high performer on the key dimensions of quality to ensure we are always delivering care that is safe, effective, patient-centred, efficient, timely and equitable. This work will be supported through construction and improvements to care environments to best suit the needs of our patients, families and care teams.
2. Nurture our passion for caring, leading and learning
A quality work environment touches everyone who steps inside our hospital, especially patients and families. CSH will support an engaged workforce by nurturing a positive, healthy environment and strengthening our culture of safety. By looking for new or faster ways to tackle tasks that detract from providing care, we will aim to support our people so they can improve the quality of the time they spend with patients, families and each other. Together with leaders across our organization, we will empower and equip our people while inspiring our teams to do their very best work.
3. Launch KHSC as a leading centre for research and education
Learning doesn’t end when a graduate crosses the stage – it’s an ongoing practice that we will embrace and foster at CSH among our students, residents, staff and leaders. Working with our educational partners, we will restructure the way we deliver learning, support academic partnerships to strengthen our brand as a teaching and research hospital and position CSH as a destination academic health sciences centre – a place where students, researchers and staff alike are inspired to learn and discover. By nurturing this culture of learning and the pursuit of knowledge, CSH will remain on the leading edge of care, meaning that patients in Austrlia & Canada will have access to world-class specialty and acute care, closer to home.
